Shipping and Returns
Shipping and Returns Policy
We hope you love your merchandise! However, if you are not happy, you can email Sales@urbanhippie.biz to request a Return. Order must be received within 30 days of order date.
Once approved we will email you a Return Label. The Cost of $6 will be deducted from your Store Credit.
Once item is received and in original condition with tags attached, we can issue a refund via STORE CREDIT. Once Return is accepted and processed, we will email you Store Credit via a Gift Card. Your Gift Card can be used both in Store and Online.
Please note Shipping Fees are non-refundable.
Please read the return policy below and follow the procedure for your type of transaction.
Items must be returned in original condition with original packaging and tags attached. If there are any stains, make up or wear we will not be able to process the return. We will also not process any returns that do not have ALL tags originally attached.
All jewelry, and intimates (Bralettes, Undergarments) are non-returnable.
All final sale items are non-returnable.
Any item that is returned after the 30-day window, will not be refunded. If you would like the items sent back to you, let us know and we will ship back with an $8 shipping fee.
Please allow two business days for processing once we have received the return.
For DAMAGED Merchandise, you must contact us within 3 days of receiving your items. Once you receive our Return Label on US Orders only, you can send back for replacement or store credit depending on availability. Once we receive the damaged item we will reship or issue store credit. You MUST return the damaged item for replacement or credit.
USA - We ship domestically via USPS First Class mail or USPS Priority Shipping. Orders are shipped daily Tuesday through Saturday if item is in stock. Inventory is turned quickly, and you will be notified if item is no longer available. All orders will receive tracking information by email.
Free Local Pickup - Items may be picked up at the Fort Wayne location only during open business hours. Tuesday - Friday 11-7 or Saturday 11-7. You will receive an email once your order has been processed notifying you that your order is available for pick up.
Flat Rate Shipping - $6.95 Flat Rate shipping charge is available for all purchases up to $75. All packages will be shipped either USPS First Class Mail or USPS Priority Shipping depending on weight. Packages are not insured.
Free Shipping over $99 Free Shipping is automatic via USPS Priority Mail.
2nd Day Shipping $25 Flat Rate (USA) - Orders placed before 3pm will ship the same business day, and you will receive your order in two business days. Orders placed after 3pm will be processed the next business day. There may be additional delays due to weather, Holidays, and Postal issues outside of our control.
International Shipping - International Shipping is a flat rate of $25. We are not responsible for any additional tariffs or fees other Countries may charge. We currently ship to Australia, New Zealand, Switzerland, Canada, UK, South Africa.
Returned Packages - Any packages returned for incorrect address will be charged a flat rate of $8 for reshipping. Please verify your address is correct before checking out.
All Shipping Addresses are printed directly from your order, unfortunately we cannot change or alter shipping addresses. Please verify your shipping address is correct.
Delivered Packages - Sorry we can’t be responsible for lost or stolen Packages. Once tracking shows delivered to proper address, there is nothing else we can do.